These Terms & Conditions govern your use of the Vercora Facility Services website and the provision of cleaning services by Vercora Facility Services.
By using our website, requesting a quote, booking a service or engaging our services, you agree to these Terms & Conditions.
1. About Our Services
Vercora Facility Services provides professional commercial and residential cleaning services across Brisbane, Moreton Bay and the Sunshine Coast.
Our services may include:
- Commercial cleaning
- Office cleaning
- Medical and GP clinic cleaning
- School and education cleaning
- Aged care cleaning
- Childcare and day care cleaning
- Gym and fitness centre cleaning
- Industrial cleaning
- Deep cleaning
- End of lease cleaning
- Residential cleaning
- Interior and exterior house cleaning
- Backyard cleaning
The exact services provided will depend on the requirements agreed with the client.
2. Quotes and Estimates
Quotes are based on the information provided by the client and the circumstances known at the time of quoting.
The quoted price may depend on factors including:
- Property size
- Type of property
- Areas requiring cleaning
- Cleaning frequency
- Condition of the premises
- Required cleaning tasks
- Access requirements
- Additional services requested
Where the actual condition or requirements of a property differ materially from the information provided, we may discuss changes to the quoted price before carrying out additional work.
Unless otherwise stated, a quote is valid for the period specified in the quote.
3. Booking and Confirmation
A cleaning service is considered confirmed when the booking has been accepted by Vercora Facility Services and the agreed service details have been confirmed.
We may require relevant information from the client before confirming a booking, including the property address, access arrangements, cleaning requirements and preferred service time.
4. Client Responsibilities
Clients are responsible for providing:
- Accurate information about the property
- Safe and reasonable access to the premises
- Access to areas requiring cleaning
- Relevant instructions regarding the property
- Information about known hazards or conditions that may affect the service
- Access to utilities reasonably required to perform the agreed cleaning service, where applicable
Clients should remove or secure valuable, fragile or personal items before cleaning where appropriate.
5. Access to the Property
The client must ensure that our cleaning team can safely access the property at the agreed time.
If access is unavailable or significantly delayed, additional charges may apply where applicable.
If keys, access codes or other access arrangements are provided, clients are responsible for ensuring that the information is accurate and current.
6. Cleaning Requirements
Cleaning services are performed according to the agreed scope of work.
Not all stains, marks, odours, dirt or surface conditions can necessarily be removed through standard cleaning methods.
The final result may depend on factors including the age, condition, material and previous maintenance of the surface or property.
7. Additional Services
Requests for cleaning tasks outside the agreed scope may be treated as additional services.
Additional work may require an updated quote or approval before the work is undertaken.
8. Pricing and Payment
Prices and payment terms will be communicated to the client before or during the booking process.
Unless otherwise agreed, invoices must be paid according to the payment terms stated on the invoice.
The client is responsible for any applicable taxes, fees or charges included in the agreed price.
9. Cancellation and Rescheduling
Clients should provide reasonable notice if they need to cancel or reschedule a cleaning appointment.
Cancellation or rescheduling fees may apply depending on the notice provided and the circumstances of the booking.
Any applicable cancellation charges will be communicated to the client.
10. Delays and Service Changes
Cleaning times may occasionally be affected by circumstances outside our reasonable control, including traffic, weather, access issues, equipment problems, emergencies or other unforeseen circumstances.
Where reasonably possible, we will communicate significant delays or changes to the client.
11. Safety
The safety of our cleaning team, clients and other people at the property is important to us.
We may decline or stop work where we reasonably believe that conditions are unsafe or unsuitable for our team.
This may include situations involving hazardous materials, dangerous conditions, unsafe access, aggressive behaviour, structural risks or other significant hazards.
12. Hazardous Materials
Clients must inform Vercora Facility Services of any known hazardous materials, dangerous substances or unusual risks present at the property before cleaning begins.
Our standard cleaning services do not automatically include the handling, removal or disposal of hazardous materials.
Specialised services may require separate arrangements and pricing.
13. Damage and Existing Conditions
Clients should inform us of existing damage, fragile surfaces, defects or other conditions that may affect cleaning before the service begins.
We will take reasonable care while providing our services.
We are not responsible for damage caused by pre-existing conditions, defective materials, improper installation, normal deterioration or circumstances outside our reasonable control.
14. Client Complaints and Service Concerns
If you are dissatisfied with a cleaning service, please contact us as soon as reasonably possible and provide details of the concern.
Where appropriate, we may inspect the relevant area and discuss reasonable steps to address the issue.
We aim to resolve service concerns fairly and promptly.
15. Residential Properties
For residential cleaning services, clients are responsible for providing reasonable access to the areas included in the agreed service.
Personal belongings, valuables and fragile items should be secured or removed where necessary.
The scope of residential cleaning will depend on the services agreed at the time of booking.
16. Commercial Properties
For commercial cleaning services, the client is responsible for providing suitable access to the premises and informing us of relevant site procedures, restrictions and safety requirements.
Where required, the client should provide information about building access, security procedures, alarm systems and restricted areas.
17. Medical, Aged Care and Childcare Facilities
Clients engaging Vercora Facility Services for healthcare, aged care, childcare or similar facilities must provide any relevant site-specific cleaning, access, safety and operational requirements before services commence.
The agreed cleaning service does not replace any specialised infection control, clinical cleaning or regulatory program unless specifically agreed in writing.
18. End of Lease Cleaning
End of lease cleaning is provided according to the agreed scope of work.
Cleaning outcomes may vary depending on the property’s condition, age, materials and level of accumulated dirt.
Where a property requires additional work beyond the agreed scope, additional charges may apply subject to client approval.
19. Website Information
We aim to keep the information on our website accurate and current.
However, website content is provided for general information and may change from time to time.
Information about services, availability and pricing may vary and should be confirmed directly with Vercora Facility Services.
20. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the website or its systems
- Interfere with the operation or security of the website
- Copy or reproduce website content without permission
- Introduce malicious software or harmful code
- Use the website in a way that could damage or disrupt our services
21. Intellectual Property
Unless otherwise stated, content on this website, including text, graphics, logos, images, branding and other materials, belongs to or is licensed to Vercora Facility Services.
You may not reproduce, modify, distribute or commercially use our website content without prior written permission.
22. Third-Party Links
Our website may contain links to third-party websites or services.
These links are provided for convenience. Vercora Facility Services does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.
23. Limitation of Liability
To the extent permitted by applicable law, Vercora Facility Services will not be liable for losses arising from circumstances outside our reasonable control.
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded, restricted or modified under applicable Australian law.
24. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude or limit any consumer guarantee, right or remedy that applies under the Australian Consumer Law or other applicable legislation.
Where a consumer guarantee applies, our obligations will be subject to those legal requirements.
25. Privacy
Personal information collected through our website or during the provision of our services will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
26. Changes to These Terms
Vercora Facility Services may update these Terms & Conditions from time to time.
Updated terms will be published on this page with a revised Last Updated date.
Your continued use of our website or services after changes are published may be subject to the updated Terms & Conditions.
27. Governing Law
These Terms & Conditions are governed by the laws applicable in Queensland, Australia.
Any disputes will be subject to the applicable laws and courts of Queensland, Australia, subject to any rights or requirements that cannot legally be excluded.
28. Contact Us
If you have questions about these Terms & Conditions, our services or your booking, please contact us.